Gage - Notice history

All systems operational

100% - uptime

(Metaswitch) Inbound - National Calling - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(Metaswitch) Inbound - Toll Free - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Inbound - National Calling - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Inbound - Toll Free - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

(Metaswitch) Outbound - National (local and LD) - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(Metaswitch) Outbound - Toll Free - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Outbound - National (Local and LD) - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Outbound - Toll Free - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

(Metaswitch) SMS Messaging - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(Metaswitch) MMS Messaging - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) SMS Messaging - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) MMS Messaging - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

MaxUC - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(Metaswitch) CommPortal - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Hosted Faxing (Analog and eFax) - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Call Recording - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Mobile App - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

(MyCloud UCaaS) Desktop Portal/Web App - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024
100% - uptime

Bandwidth Services - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Sinch Services - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Intermedia - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Other PSTN Carriers (AT&T, Verizon, etc) - Operational

100% - uptime
Oct 2024 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Phone Background Image
  • Resolved
    Resolved

    We have determined that the logo will be overwritten and return to normal when the phones download their configuration file overnight. If the background image on your phone is still incorrect in the morning, please contact our office for additional help.

  • Investigating
    Investigating

    As part of an individual project, an option was selected that inadvertently pushed a background logo to a number of our customers' phones. We are aware of the incident and are working to clear the logo and restore any logos that you may have had on your phone. We recognize the confusion that it may have caused but be assured that the operation of the phone remains unaffected.

    We will update this incident as we work to restore the phone backgrounds.

Poor Voice Quality on External Calls
  • Resolved
    Resolved

    No other problems have been observed during monitoring. This incident is now considered Resolved.

    If you continue to experience voice quality issues, please contact our office at 225.753.4243.

  • Monitoring
    Monitoring

    Bandwidth has identified the problem and applied a fix for the poor voice quality. Call quality has returned to normal. We will continue monitoring performance until we are sure the problem is no longer present.

  • Update
    Update

    The last update received from Bandwidth indicates that the problem is still present and they are still investigating the issue.

    We will continue to provide updates as we receive them. However, if you would like to track the status of the incident with Bandwidth directly, you may subscribe to updates at Bandwidth Status - Voice Calling Incident - Packet Loss.

  • Identified
    Identified

    Our datacenter has isolated the problem to one of our underlying carriers, Bandwidth. A support ticket has been opened with Bandwidth for additional investigation on their end.

    We will continue to track the status of the problem with Bandwidth and will provide updates as they are received.

  • Investigating
    Investigating

    We have received a number of reports in regards to poor voice quality, or "choppiness" on external calls. We have engaged our datacenters and they are actively investigating the issue. The scope of the problem is unknown at the moment.

    As more information comes available, updates will be provided until a resolution is found.

Nov 2024

Intermedia Connection Impairment
  • Resolved
    Resolved

    This incident has been resolved. All operations have returned to normal.

  • Monitoring
    Monitoring

    All Intermedia services are now up and function at this time. We will continue to monitor the services.

  • Investigating
    Investigating

    We are currently investigating an issue with some customers having an impairment in regards to their connection with Intermedia at this time. More information will come in as it is available.

    Note:
    This only affects customers who utilize the Intermedia Contact Center service. If you do not use this service, this alert can be ignored.

Oct 2024

Enhanced Application Services Failover and Load Balancing Testing
  • Completed
    October 17, 2024 at 9:00:00 AM
    Completed
    October 17, 2024 at 9:00:00 AM
    Maintenance has completed successfully
  • In progress
    October 17, 2024 at 4:00:01 AM
    In progress
    October 17, 2024 at 4:00:01 AM
    Maintenance is now in progress
  • Planned
    October 17, 2024 at 4:00:00 AM
    Planned
    October 17, 2024 at 4:00:00 AM

    Please be advised that Gage's partner-provider will be performing maintenance during off-peak hours on Wednesday, Oct 16th, starting at 10 PM MST until Oct 17th 3 AM MST.

    Maintenance will be performed as outlined below:

    - EAS server load balancing and failover testing

    EAS CommPortal services will be briefly unavailable during periods of the upgrade process.

    No other customer impact is anticipated during these activities.

Oct 2024 to Dec 2024

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